Privacy Policy

Issue1
May 2018

Clairair Ltd is a privately owned business and this privacy policy sets out how Clairair Ltd and its employees use and protect any information that you provide to us.

Controller
The data controller of our site is Clairair Ltd of Little Braxted Hall, Little Braxted, Witham, Essex, CM8 3EU, UK. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact our data privacy manager via email, telephone or our web site contact form.

Other websites
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you link to such other websites we advise you to read their privacy statements

What Information do we collect?
Clairair Ltd respects your privacy and we are committed to protecting your personal data. We hold information provided to us by customers and suppliers such as contact name(s), company name, business email addresses and business telephone and fax numbers. We do not collect any Special Categories of Personal Data.

How do we collect information?
We collect information by direct interaction through the contact form on our web site, email or telephone calls from you when you submit an enquiry or request technical support..

How will we use the information?
All information held by Clairair Ltd is used for business purposes only and we shall never share or sell information to third parties. We use the information to process enquiries and orders and enter contracts or where we need to comply with a legal or regulatory obligation.

Failure to provide information
If you fail to provide the information when requested, we may not be able to perform the service (for example, to provide you with technical support or an answer to an enquiry). In this case, we may have to cancel the service but we will notify you if this is the case at the time.

Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. You can set your browser not to accept cookies, however in a few cases some of our website features may not function as a result.

Data security
Access to personal data is restricted to employees who have a business need to know. Our web site is scanned for potential malware and vulnerabilities by Sucuri’s SiteCheck. We do not send personal information to Sucuri; however, Sucuri could find personal information posted publicly (such as in comments) during their scan. For more details, please see Sucuri’s privacy policy at https://sucuri.net/privacy

Data retention
We retain personal data for as long as required to fulfil the purposes it was collected.

Access to information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or telephone us. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to anyone who has no right to receive it. You will not have to pay a fee however if your request is clearly unfounded, repetitive or excessive we may charge a reasonable fee or refuse to comply with your request in these circumstances. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate or has changed.

Changes to our privacy policy
We keep our privacy policy under regular review and will place any updates on our web site

Complaints regarding privacy
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However we would appreciate it if you contact us in the first instance to address any concerns.

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